Return policy
At Imam Furniture, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below for returns, exchanges, and refunds.
1. Eligibility for Returns
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Returns are accepted within 14 days of delivery.
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Items must be unused, undamaged, and in original packaging.
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Proof of purchase (invoice/order number) is required.
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Customized or made-to-order furniture pieces are non-returnable unless defective or damaged on delivery.
2. Non-Returnable Items
The following items cannot be returned:
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Clearance or discounted items (final sale).
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Customized furniture.
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Assembled products (unless defective on arrival).
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Items showing signs of wear, damage, or improper use.
3. Return Process
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Contact our support team at support@imamfurniture.com within 14 days of receiving your order.
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Provide your order number and photos of the product (if damaged/defective).
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Once approved, you will receive return instructions.
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Pack the product securely in original packaging for return shipment.
4. Refunds
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Once your return is received and inspected, we will notify you of approval or rejection.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable unless the product was defective or incorrect.
5. Exchanges
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Exchanges are available for defective or damaged items only.
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If a replacement item is unavailable, we will issue a full refund.
6. Shipping Costs
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Customers are responsible for return shipping fees, except in cases of defective or incorrect items.
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Imam Furniture is not responsible for lost or damaged return shipments.
7. Contact Us
If you have any questions regarding returns or refunds, please reach out:
📧 Email: support@imamfurniture.com
📞 Phone: +92-XXX-XXXXXXX
📍 Address: [Insert your store address here]