Shipping Policy
At Imam Furniture, we aim to deliver your orders quickly, safely, and reliably. Please review our shipping policy to understand how we process and deliver your purchases.
1. Order Processing Time
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Orders are typically processed within 2–4 business days after payment confirmation.
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Customized or made-to-order items may take longer to process (details will be provided at checkout).
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Orders are not shipped or delivered on weekends or public holidays.
2. Shipping Methods & Carriers
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We partner with trusted courier services for safe delivery.
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Available shipping methods will be shown at checkout.
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Tracking details will be provided via email/SMS once your order has been dispatched.
3. Delivery Timeframes
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Local Delivery (Pakistan): 5–10 business days depending on location.
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International Delivery (if applicable): 10–25 business days depending on destination, customs clearance, and courier availability.
Please note: Delivery times are estimates and may vary due to external factors such as weather, customs delays, or courier issues.
4. Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address and product weight/size.
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Free shipping promotions (if available) will be clearly advertised on our website.
5. International Shipping & Customs
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For international orders, customs duties, import taxes, and fees may apply. These charges are the responsibility of the customer.
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Imam Furniture is not liable for delays caused by customs processes.
6. Order Tracking
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Once shipped, you will receive a tracking number by email or SMS.
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Tracking may take 24–48 hours to update after dispatch.
7. Lost, Delayed, or Damaged Shipments
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If your order does not arrive within the expected timeframe, please contact us at support@imamfurniture.com.
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We are not responsible for lost or stolen packages once marked as “delivered” by the courier.
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For items damaged in transit, please contact us within 48 hours of delivery with photos of the damaged item and packaging.